Frequently Asked Questions (FAQ)
🛒 Ordering
Q: How do I place an order?
A: Simply browse our products, click “Add to Cart,” and proceed to checkout. You can pay via Cash on Delivery (COD) or available online payment methods.
Q: Can I cancel my order?
A: Orders can only be canceled before they are shipped. Once shipped, you may request a return after delivery (see our Return Policy).
🚚 Shipping & Delivery
Q: Do you deliver all over Pakistan?
A: Yes! We ship to all major cities and towns across Pakistan.
Q: How long will my order take to arrive?
A: Orders are usually delivered within 2–5 business days depending on your location.
Q: How can I track my order?
A: Once shipped, you’ll receive an SMS or Email with a tracking number.
💵 Payment
Q: Do you offer Cash on Delivery (COD)?
A: Yes, COD is available nationwide.
Q: Are there any hidden charges?
A: No, you only pay the product price + shipping (if applicable).
🔄 Returns & Refunds
Q: Can I return a product?
A: Yes, returns are accepted within 7 days of delivery if the product is unused and in original packaging.
Q: How do I get a refund?
A: Refunds are processed via bank transfer or store credit after we receive and inspect the returned item.
📦 Products
Q: Are your products original?
A: Yes, we only sell authentic and quality-checked products.
Q: What if I receive a damaged or wrong product?
A: Contact us immediately, and we will arrange a free replacement or exchange.
📞 Support
Q: How can I contact customer service?
A: You can reach us via:
📧 luxenstylestore@gmail.com