Refund & Return Policy

At LuxenStyle, customer satisfaction is our top priority. If for any reason you are not completely happy with your purchase, we’re here to help.

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1. Eligibility for Returns

• Returns are accepted within 7 days of delivery.

• Items must be unused, undamaged, and in original packaging.

• Proof of purchase (order confirmation or receipt) is required.

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2. Non-Returnable Items

Certain products cannot be returned for hygiene and safety reasons (e.g., opened personal care items, health-related products). Please contact our support team for clarification before returning.

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3. Refund Process

• Once your return is received and inspected, we will notify you of approval or rejection.

• Approved refunds will be processed within 5–7 business days via your original payment method or bank transfer.

• For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or store credit.

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4. Exchanges

If you received a defective or incorrect product, we will gladly exchange it at no extra cost.

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5. Return Shipping

• Customers are responsible for the shipping cost of returning the item (unless the product is defective/damaged).

• We recommend using a trackable shipping service to ensure safe delivery.

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6. How to Start a Return

To initiate a return, please contact us at:
📧 luxenstyle@gmail.com